Forum Discussion

anguz's avatar
anguz
On our wavelength
2 years ago

engineer - no show, no contact

so i have pixelating tv, and intermittent broadband.

yesterday lunchtime i arranged an engineer visit, for today between 4pm and 7pm (quite surprised it was that quick actually)

so leave work early, to be there on time for the visit... its now 8pm, no show and no contact, and seemingly no way of finding out what's happening

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)

    Hi anguz 👋

    Thanks for posting, and a warm welcome back to the Forums.

    I'm sorry to hear that your Technician appointment didn't go ahead. It appears there was a known issue in your area at the time of this being booked, so it was automatically cancelled.

    As advised by japitts, this is communicated immediately at the time the visit is cancelled via SMS. It would be best to double check your contact details are up-to-date in your My Virgin Media account, here, to prevent any further instances of this.

    Based on the details we have available, this fault has now been resolved and services are working as expected. Can you please try to reboot your TV box and Hub, and let us know if you continue to experience these issues?

    Cheers,

  • anguz's avatar
    anguz
    On our wavelength

    just checked the number its still a phone i use. neither that phone or the one i received the vm link to initiate the engineer visit received a cancelation text.

    tv and broadband seem ok at the moment, but it would have been nice to not to have to hang around waiting for a no show

     

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)

      Thanks for getting back to us anguz,

      If your Number is correct it will update through all of our systems.

      Glad to hear your services are working correctly, if you do have any future issues then please do let us know.

      Joe