Forum Discussion

Ross136's avatar
Ross136
Joining in
2 months ago

Cannot access my Netflix account

Hi,

My box did an upgrade during the night and has not signed me out of all my applications, including Netflix.  I can get back into most of them successfully but always hit issues with Netflix.

I have my own Netflix account, not linked to Virgin but am only getting the option to update to Premium via Virgin and add £7 to the Virgin bill, or to go with a standard option.

I do not want to do either of these and just want to continue with my own account. Anytime this has happened the past, I have to contact Virgin to get it removed from the bill 

Does anyone know another solution? This has been the 4th time this has happened, it is getting annoying now.

Many thanks 

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi Ross136, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with logging in to your Netflix account. If it's giving the options to upgrade, this would suggest that Netflix is included in your package. We wouldn't be able to remove this without changing your package so you'd need to look at changing the package by speaking to the team on 150 / 0345 454 1111. 

    If Netflix is included in your package then we would cover part of the cost so you'd be saving money each month or have it paid for you depending on the tier level you've chosen. 

    If you have any further queries or questions, pop back and let us know. 

    Thanks,