Forum Discussion

BobT's avatar
BobT
On our wavelength
5 hours ago

Box Upgrade

Hi All - I believe that I have possibly screwed things up re upgrade! I mistakenly? assumed that the box would be replaced with a newer model.  With this in mind, when the new remote control arrived I set it aside awaiting delivery of the new box.  Yodel advised me of a delivery on a day that was unsuitable due to various appointments and I changed the delivery day. No problem.  Since then.... nothing, so today I opened the new remote.  Am I correct in saying that -  

1.  I am NOT receiving a new box and the old one will be 'upgraded' online?

2. The new remote has to be activated and the existing box upgraded within 5 days of receipt of new remote?

3.  If 2 is correct then I am well past the advised 5 day upgrade period.  Where do I go from here?

I am currently unable to pause, rewind or record any programmes.

Error M63 is very much in evidence when trying various options with old remote.

Also, I receive the message, "or you can connect to the UNKNOWN number to update account status.  Mm.. What is the UNKNOWN number?  Can this be done online?  I have problems using the telephone because of hearing problems.

Any help gratefully received. Regards - BobT

 

Tivo

2 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    4 hours ago

    The answer depends which box you have migrated from - check the photos on the link below.

    https://www.virginmedia.com/care/tv-fault/which-tv-box

    A TiVo-box can't run the newer Horizon/360 software, so is physically swapped out. A V6 box can... you get the "upgrade now" icon in your V6 menus, this triggers a reformat of the hard drive & deinstall of TiVo-firmware. Horizon is installed instead, and the box begins a new life as a TV360.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 hours ago

    If you have an existing V6 then it’s just a software upgrade. Once you have the remote the system will assume you are upgrading and there is no going back.  I’m guessing that’s why you are seeing these faults, you need to press on with the software upgrade on the V6.