Forum Discussion

SUPERCOOLWILLOW's avatar
SUPERCOOLWILLOW
Joining in
2 years ago

Box Keeps Resetting itself & Remote is not so good now

hey there

over the past few weeks our box just keeps resetting itself sometimes 2- 3 times a day & its starting to get really annoying & it does it during recordings too & it splits them, it also freezes & just breaks up

 

& the remote is starting to get spongy & unresponiseve & ive tried new batteries & thats not done much

 

sorry im not so good at explaining issues

7 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    A TV box that's restarting itself anything more than occasionally and then overnight, has a fault and this should be reported.

    Either by calling in, or waiting on this forum a few days for staff to respond.

    • SUPERCOOLWILLOW's avatar
      SUPERCOOLWILLOW
      Joining in

      thats what i was hoping for cause there is no way mum is calling them (she dont like using the phone at the best of times & especially trying to explain it to them when they cant understand her) so i thought it be best i do it on here as its simplier to explain

       

      12.37am 07/01/23 it just resetted itself

  • UPDATE!!

    as of 6.47am this morning (08/01/24) it is going though a light show (red, amber, white) & then there is 2 other bits flashing too but everything else seems fine

  • forgot to update i called 150 yesterday & today they are sending someone out to have a look bewteen 8am & 12pm

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team

      Hi SUPERCOOLWILLOW 

      Thanks for posting and welcome back to the community.

      Sorry about the TV box issue - I can see from checking the system you've had a tech visit sort this via replacing the box.

      I hope everything is therefore sorted, please pop back to the community should you ever need further assistance.

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team

      Thanks for the update SUPERCOOLWILLOW, and I'm pleased to hear that this has since been resolved.

      Do please feel free to come back to us if the error re-emerges or if any alternative faults come to the surface.

      Thanks,

      David_Bn