hey there
over the past few weeks our box just keeps resetting itself sometimes 2- 3 times a day & its starting to get really annoying & it does it during recordings too & it splits them, it also freezes & just breaks up
& the remote is starting to get spongy & unresponiseve & ive tried new batteries & thats not done much
sorry im not so good at explaining issues
A TV box that's restarting itself anything more than occasionally and then overnight, has a fault and this should be reported.
Either by calling in, or waiting on this forum a few days for staff to respond.
thats what i was hoping for cause there is no way mum is calling them (she dont like using the phone at the best of times & especially trying to explain it to them when they cant understand her) so i thought it be best i do it on here as its simplier to explain
12.37am 07/01/23 it just resetted itself
UPDATE!!
as of 6.47am this morning (08/01/24) it is going though a light show (red, amber, white) & then there is 2 other bits flashing too but everything else seems fine
forgot to update i called 150 yesterday & today they are sending someone out to have a look bewteen 8am & 12pm
Forum TeamThanks for posting and welcome back to the community.
Sorry about the TV box issue - I can see from checking the system you've had a tech visit sort this via replacing the box.
I hope everything is therefore sorted, please pop back to the community should you ever need further assistance.
this was sorted out yesterday i forgot to post about it
Forum TeamThanks for the update SUPERCOOLWILLOW, and I'm pleased to hear that this has since been resolved.
Do please feel free to come back to us if the error re-emerges or if any alternative faults come to the surface.
Thanks,
David_Bn
