So this morning my watchlist on my Virgin TV 360, went from being pretty well populated to empty...This is on both boxes, when using the app on my phone and pcs. I have switched both boxes off and on again too but still just empty. I have tried contacting Virgin this morning, got sent to the whatsapp agent chat and haven't had a single response yet. Any help please?I've taken a screenshot of what pops up below.

We have exactly the same problem. If any addition to the watchlist is made using the Virgin TV Go iPhone app, then the entire watchlist is erased and replaced with the single entry added using the app. Aside from the watchlist nothing else appears to be affected.It really is quite annoying as we had an extensive watchlist.

Just got back from holiday ... having added a BBC series to my watchlist using the android Virgin TV Go app, whilst away. On our return today, I have the same infuriating issue. All of our extensive watchlist has disappeared, leaving the single darn BBC series in it's place. !!!! 😕😠 What is going on here ?? ...and more importantly ... can we retrieve the full ****** list ??

Hi Virgin, this is happening for me too. I've lost my entire Watchlist because I added one thing via mobile app. Obviously I didn't know it was an issue until afterwards and I have no way of knowing what was on my watchlist to try and re-create. When you say 'stick to this until this stops happening for you', we have know way of knowing when this 'stops happening for [us]', unless Virgin post a clear update informing it's now fixed. Suggesting just using one avenue defeats the point of having both... if I'm out and hear about something I now have to remember until I get home?Is this on the developer's backlog and if so, what kind of priority is it, ie any ETA on a fix please? I'm regretting more and more migrating over to V360, the old service was much more reliable & the kind of functionality I use.

Hey,Both the same size, so guessing converted but not sure how to check.No, that's the bit I understand the least, recordings and planned recordings are untouched, it's just the watchlist that emptied itself.

In our case, the entire watchlist is erased and replaced the single entry added using the app. This is every program type on the watchlist.

Watchlist Gone | Virgin Media Community

36 Replies

IneffableBC
Joining in
6 months ago
This has happened to me twice now, there is no way I’m going to remember what was in my watchlist so they’re all gone. Brilliant. Raging about this.
- Kath_P
  Forum Team
  5 months ago
  Hi IneffableBC,
  
  Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
  
  We're sorry to hear you're having issues with your Watchlist. Can you confirm if you've been adding to your Watchlist via your box and the TV Go app?
  
  Can you view the complete Watchlist via one or the other? Or is it gone from both?
  
  Pop back and let us know so we can help further.
  
  Thanks,
boothy99
Fibre optic
6 months ago
Yup ... no fix ... but as a workaround if it happens again ... I view the Watchlist on my tablet (&/or phone) via Virgin TV Go app , and screenshot n' scroll through to the bottom once in a while.
ScrivsC
Tuning in
2 months ago
Hi All,
Updated it's been 8 months, I still haven't had a response.
I have now tried to form a formal complaint for the second time and no one is contacting me down this avenue too.
Today is now the 6/7 time my watchlist has completely gone again...oh joy!
- Kath_P
  Forum Team
  2 months ago
  Hi ScrivsC,
  
  Thanks for coming back to us on this one. We're sorry to hear the watchlist has vanished again.
  
  Are you creating/managing the watchlist via the TV box itself or via the TV Go app, or both?
  
  Are any other parts of the TV viewing affected? Such as recordings being deleted or anything like that?
  
  Pop back and let us know so we can offer further advice.
  
  Many thanks,
  - ScrivsC
    Tuning in
    22 days ago
    Hi there,
    I've tried using only tv, then only pc, then only phone each time it resets to see if one is causing it but no luck. I used to use mainly tv and phone but as say was worried one or both causing it but it seems to happen no matter what I do.
    I also tried creating a profile to see if this would help and add to that profile instead of the default shared one but again this has led to no success as today empty watchlist again. I am having no issues with anything else, recordings not deleting or anything, it's purely the watchlist clearing itself on a monthly basis it appears.
    Any help would be greatly helped as the e-mail service has continued to create resolutions to cases that have nothing to with my issues.

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Watchlist Gone

36 Replies

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