Thanks for the reply. We do have the newer V6 box sorry, I have just always called it Tivo. I've tried the reset suggested after reading this advice on another couple of threads. It is still sitting in the reset loop. Looks like I may need an engineer. I will give Virgin a call tomorrow.
Hi again stuartholmes76
Thanks for updating the thread and confirming it's a V6. Sorry that workaround failed.
The message about having a recent issue with your account does mean it will almost certainly require VM help, but there is another workaround you can try. Remove the white coaxial from the back of your V6 and unplug the V6 from the mains for 5 minutes. Then plug it back into the mains and after a couple of minutes put the white coaxial back into the V6 and see if that forces it to reinstall past the boot loop.
Hello stuartholmes76.
Welcome to our community and thanks for your first post.
Sorry it's not on better terms though.
Looking at what you have described with the upgrade to our 360 box , It does appear to be your actual existing box that is at fault.
Were you able to contact us and arrange for an engineer to visit? If not please let me know and I will happily take a look at this for you as well as the failed upgrade.
Hope to hear back from you soon.
Gareth_L
