I recently 'upgraded' to 360 and the EPG no longer lists radio channels. Therefore can no longer see the schedules of stations or record programmes. Had this been mentioned in the advertising I would have stayed with Tivo. Some questions, who is the idiot who thought this was an 'improvement'? Can I revert back to Tivo? Assuming the answer to that is no I feel I can cancel my contract as this is not what I signed up to
TV360 is a completely different TV platform to TiVo, in much the same way as Android is totally different to Apple. You've hit on one of the many substantial differences - TV360 accesses radio "channels" via the same Radioline app that a V6 has, but doesn't carry them via the EPG - it's the app or nothing.
You won't want to hear this, but conversions from TiVo/V6 > TV360 are completely voluntary but also irreversible. It sounds like you made this change alongside a re-contract negotiation, and if so, the contract comes with a 14day statutory cooling off but the software does not.
Your contract covers the provision of pay-TV services via a set-top-box, but doesn't specify the software platform that STB runs on.
If you recently signed a new contract you will have time to cancel. 14 days i believe. Just make sure if you ever return to VM you ask them to specify V6/Box.
I recontracted last month and the UK agent I spoke to did allow me to specify a V6 TiVo Box, but that it would be a £90 one off fee.
asim18 wrote:Just make sure if you ever return to VM you ask them to specify V6/Box...I recontracted last month and the UK agent I spoke to did allow me to specify a V6 TiVo Box
V6 has not been available for new customers since at least 3 years. Migrations are not compulsory for existing customers, my last 2 re-contracts have retained V6 without any issue.
Retentions will often offer a conversion as part of the re-contract process, and many customers take this to mean it's "part of the contract" or similar.
As I understand all new customers including those who are returning to Virgin Media, are only being offered the 360 box.
It was only 2 weeks ago you were asking how to "slow motion" using the 360.
Yes correct. (and thanks for explaining how to slow motion 🙂 )
My point was that they offered me a V6 for £90, not that I bought it.
I didn't pay the £90 fee, as I have a much better Freesat reciever and a TV Licence which allows limitless recording for personal use. And VM channels I would get are all free to air on satellite anyway.
rmu1 wrote:I recently 'upgraded' to 360 and the EPG no longer lists radio channels. Therefore can no longer see the schedules of stations or record programmes. Had this been mentioned in the advertising I would have stayed with Tivo. Some questions, who is the idiot who thought this was an 'improvement'? Can I revert back to Tivo? Assuming the answer to that is no I feel I can cancel my contract as this is not what I signed up to
Simple answer. It is not a Virgin developed box. Virgin is now owned by a far larger international cable operator & 360 Horizon is their system. The rest of Europe stopped carrying broadcast radio on cable services when digital switchover happened at the turn of the millennium. They are not going to re-introduce “old” technology to their boxes just for one country. You also may have noticed the number of broadcast EPG radio stations dwindling. Bauer removed all their stations from the EPG at the beginning of last year (you can still get them via the Radioline app on the box). It is only a matter of time before Global group (Classic FM, Capital etc) follow suit, as broadcast radio is far more expensive to maintain than internet app provision. The BBC is likely last to go when the satellites that distribute broadcast radio are finally turned off at the end of the decade.
Customers are being conned into 360 with the word 'upgrade'. Its only after they've agreed they discover they,'ll lose recordings, radio channels , and many of the Tivo functions they had. I.e a downgrade.
It's like agreeing to buy something then discovering what it is afterwards.
All the behind the scenes stuff like Horizon / Liberty Global, is irrevant to the customer who is conned with the word 'upgrade'. It implies getting everything now, plus more, which is untrue.
And if any of this had been mentioned in the promotional material I would have declined the switch to 360
rmu1 wrote:And if any of this had been mentioned in the promotional material I would have declined the switch to 360
Whilst a valid point, there's also a huge element of "buyer beware" with all tech "upgrades". Rarely will the firm advertising their latest & greatest, want to highlight deficiencies or missing features - always will they promote the benefits as they see them.
Standard tech marketing I'm afraid. I only discovered today that there's a couple of handy shortcuts deep in the V6 YouTube app that are not replicated on TV360 - illustrating the point that tech feature sets are often quite extensive and no marketing material is going to list each & every one with a tick or cross.
If someone was pushing a new piece of tech at me claiming it was “improved” I would investigate it thoroughly before spending hard earned cash on it. I think most of us would, right. However, because there is no charge to change to 360, or even a reduction to renew a contract, it seems to bypass the human logic circuits in most of us & we just go for it because it “must be as good as” if it doesn’t cost more. Never has “buyer beware” been more important.
The truth is this is saving VM money on Tivo licences. Hence the push to 360 and the 'upgrade' marketing con.
An upgrade to VMs profits maybe but not if they lose unhappy customers with a downgraded poorer box/software.
