Virgin TV 360 Loss of Radio channels on EPG
I recently 'upgraded' to 360 and the EPG no longer lists radio channels. Therefore can no longer see the schedules of stations or record programmes. Had this been mentioned in the advertising I would...
Forum Discussion
rmu1 wrote:I recently 'upgraded' to 360 and the EPG no longer lists radio channels. Therefore can no longer see the schedules of stations or record programmes. Had this been mentioned in the advertising I would have stayed with Tivo. Some questions, who is the idiot who thought this was an 'improvement'? Can I revert back to Tivo? Assuming the answer to that is no I feel I can cancel my contract as this is not what I signed up to
Simple answer. It is not a Virgin developed box. Virgin is now owned by a far larger international cable operator & 360 Horizon is their system. The rest of Europe stopped carrying broadcast radio on cable services when digital switchover happened at the turn of the millennium. They are not going to re-introduce “old” technology to their boxes just for one country. You also may have noticed the number of broadcast EPG radio stations dwindling. Bauer removed all their stations from the EPG at the beginning of last year (you can still get them via the Radioline app on the box). It is only a matter of time before Global group (Classic FM, Capital etc) follow suit, as broadcast radio is far more expensive to maintain than internet app provision. The BBC is likely last to go when the satellites that distribute broadcast radio are finally turned off at the end of the decade.
Customers are being conned into 360 with the word 'upgrade'. Its only after they've agreed they discover they,'ll lose recordings, radio channels , and many of the Tivo functions they had. I.e a downgrade.
It's like agreeing to buy something then discovering what it is afterwards.
All the behind the scenes stuff like Horizon / Liberty Global, is irrevant to the customer who is conned with the word 'upgrade'. It implies getting everything now, plus more, which is untrue.
And if any of this had been mentioned in the promotional material I would have declined the switch to 360
rmu1 wrote:And if any of this had been mentioned in the promotional material I would have declined the switch to 360
Whilst a valid point, there's also a huge element of "buyer beware" with all tech "upgrades". Rarely will the firm advertising their latest & greatest, want to highlight deficiencies or missing features - always will they promote the benefits as they see them.
Standard tech marketing I'm afraid. I only discovered today that there's a couple of handy shortcuts deep in the V6 YouTube app that are not replicated on TV360 - illustrating the point that tech feature sets are often quite extensive and no marketing material is going to list each & every one with a tick or cross.
