Solved
V6 box upgrade to 360 now making continuous hum even on standby mode
Hi, as the subject title says really. Just updated our Virgin v6 box to the 360 upgrade and what I’m assuming is the fan or maybe it could be the hard drive is noisier than it was previously. There i...
There have been a few posts about the fan running at high speed after the 360 update, the fix is to have the box replaced, you just need to convince someone how loud the box is.
You need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.
