Forum Discussion

linnaeu's avatar
linnaeu
Joining in
28 days ago
Solved

upgrade To Virgin media 360 TV

I have two virgin media boxes 

When I upgrade they will send me a new TV controller

But will my old controller work on the second box?

or do I have to buy one?

these boxes are well past their sell by date anyway!

so  why are they not simply replacing them all?

seems counter intuitive to me

  • KeithLeonard's avatar
    KeithLeonard
    28 days ago

    If both are V6 boxes they will  just update the software send you new remote controls.

    If one box is Tivo, they will send you a mini box or stream box with a remote control as a replacement

     

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  • KeithLeonard's avatar
    KeithLeonard
    Rising star
    28 days ago

    If both are V6 boxes they will  just update the software send you new remote controls.

    If one box is Tivo, they will send you a mini box or stream box with a remote control as a replacement

     

  • linnaeu's avatar
    linnaeu
    Joining in
    27 days ago

    thanks for that. not impressed that yet again, I will lose all my program data.

    don't quite understand why you cannot back up and restore to your new box, that's VM for you.

    I think its about time the whole box was rebuilt the original tivo box as developed previously was far superior, I still have mine, but its a bit of a collectors item now.

    that is an entirely different subject I know!

     

    • KeithLeonard's avatar
      KeithLeonard
      Rising star
      27 days ago

      If you get a new box with Sky you also lose your recordings.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      25 days ago

      Hey linnaeu, thank you for reaching out and we are sorry to hear about your issues with your new TV box. 

      Its currently not possible to back up any recordings sorry however 99% should be able to record again.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      25 days ago

      VM is moving away from TV recording as new customers, I believe, are only offered Flex streaming boxes in the first instance.  If they want a 360, they have to pay an additional fee.

      Thankfully Freeview is still running for a while yet, and recording via an old Humax is still possible.