susieb1958
8 months agoTuning in
Upgrade to TV360 to get Sky Sports+ at no extra cost
I have also received the email from VM (dated 22 July 24) saying I need to upgrade to TV360 to get Sky Sports+ at no extra cost but, just like a recent poster, I also don’t have the upgrade option on my V6 box.
BlueLou (Virgin Media Staff) said, 3 weeks ago, that the customers without the upgrade app had been identified and the app would be added to their box ‘in the next 48 hours’ but it is still not on MY V6 box and it is now 27 July 24!
Despite speaking on the phone to 3 different Virgin Media Help? staff, who didn’t know about these emails and told me I would need to recontract (which is not going to happen!), I am still unable to upgrade.
So, what do I do now?