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Paulg1981's avatar
Paulg1981
Joining in
2 months ago

Unable to set up new additional box

I have recently signed up to Virgin and have a main box in one room and a additional, much smaller box in another room. 

I have follows all of the instructions and have set up the main box with the remote control and it is working. However, the smaller box will not work. I have switched it on and it is stuck at the ‘Select your Location’ page. The light on the box is red and the remote will not do anything - I have not got to the pairing stage like I did with the main box and it’s getting a little frustrating. 

any ideas? I’ve tried holding ‘TV’ and rewind as well as holding ‘TV’ and 0 and also holding the power button on the front of the little box for 10 seconds. All to no avail

5 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    Have you tried setting up the mini box beside the Hub, just in case it's a Wifi issue?  Or fresh batteries in the remote?  Just a thought.

    • Paulg1981's avatar
      Paulg1981
      Joining in
      2 months ago

      Well, I haven’t even got to the point of connecting it to the Internet yet because the remote control won’t work

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 months ago

        Have you tried the working remote for the main box on the mini box?  There is also a VM app for controlling these boxes I believe?  Uses the phone's touch screen as the remote controller.  Don't know what it's called though.

  • BlueLou's avatar
    BlueLou
    Virgin Media Staff
    2 months ago

    hey Paul, can you try connecting it to the Hub via Ethernet and restarting it?  I think the issue is either that or faulty or non-connected remote