Hi all
I have a second Virgin 360 box, and lately we've started having issues with streaming. The programmes start buffering, and sometimes just stop completely
The box is connected to the hub through WiFi, and is only 1 room across from the hub, so I'd be very surprised if it's a WiFi strength issue. The box says it's picking up 96% signal strength, so not sure what the problem is
Hi again Jimmy,
What error codes and messages do you see when you have the buffering and streaming issues?
Is this streaming apps?
We've spoken previously in the 360 forum when you were adding multiroom, however I would suggest that you still have V6 boxes because the TV360 boxes don't show the signal strength as a percentage. The 360 diagnostics screens are shown at the bottom of my message.
The 360 boxes have an oblong remote which has a voice button. The tivo and V6 boxes have a peanut shaped remote and no voice functions,
Hi there
I'll make a note of the error code when it happens again
This happens when just streaming a recorded episode of a series or something from catch up
I didn't have a choice of box when adding multiroom, the 360 box was just what they put in
Hi again Jimmy
Please can you advise where you see the '96% signal strength' because as far as I'm aware the percentage signal strength only appears on V6 and tivo boxes.
Do all of your boxes have the voice button on the remote control?
Sorry I misunderstood. I definitely have a 360 box
Is your 2nd box a mini box like the one on the right in the picture below, if you are having problems watching recordings on the mini box that would indicate a problem with the network connection to the main box where the recordings are held, also any problems with the apps or watching from the start also point to your network connection, as newapollo said you should have diagnostics the same as the pictures he posted. Is the Virgin hub in modem mode and you are using your own router. As previously asked do both remotes you use have voice control and you updated your V6 to 360.
