Forum Discussion

Karsten's avatar
Karsten
On our wavelength
22 days ago

Streaming has slowed down

Starting the streaming apps on our 360 box has become a painfully slow process and fails on some services, namely U.

Any suggestions?

streaming

8 Replies

  • roy247's avatar
    roy247
    Hero
    22 days ago

    As a reference is iPlayer slow to start but then play's ok, also do you need to sign in to the apps every time.

    Have you tried rebooting both the 360 and hub, if not power off both the 360 and hub, wait 2 to 3 minutes then turn the hub back on and let it fully reboot then turn the 360 back on.

    If that doesn't help try a factory reset of the 360 using the keep recordings option, you will need to sign in again to your apps.

     

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    19 days ago

    Hi Karsten 

    Welcome to the Community Forums. 

    Sorry to hear you're having issues with loading your streaming apps.

    Have the steps kindly offered by roy247 been able to resolve this issue for you? If you believe the issue to be resolved, you can mark the thread as resolved by clicking the helpful answer given, and this will show anyone else having an issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
     

  • Karsten's avatar
    Karsten
    On our wavelength
    18 days ago

    All streaming channels now produce error code CS2400 or CS2000.

    So no, streaming is currently a failure. Channels we tried in lude U_alibi, BBC iplayer, ITVx. This is AFTER we restarted both the router and the virgin box.

    Any suggestions are much appreciated. 

    • newapollo's avatar
      newapollo
      Very Insightful Person
      18 days ago

      The CS2400 error mainly affects BBC channels, possibly related to the BBC iPlayer app, for which a link is triggered when you land on a BBC channel. This provides the interactivity with the red button in the same way as customers get an error message when there is no internet connectivity with the box.

      You can force the BBC  channels to play without the pop up reappearing if you hit the back button on the 360 remote when the error message appears, and then press pause and play. I don't think it will work on BBC channels though.

       

       CS2000  may possibly be a hard drive problem.  To check this do you have any problems watching recordings?  Also please pause and rewind a live TV and then play it back.  (it's the same as recording, but if it doesn't play back correctly then it would seem to confirm a possible hard drive issue. 

      How much free space is showing on your hard drive?  Recordings > Recorded > View all > It will show a percentage in the top left hand corner of this screen. You might need to delete some recordings.

      Have you tried a factory reset?

      To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

      Keep Recordings
      Format Disk

      Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up. You may have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again. Also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      15 days ago

      Thanks for reaching out to us Karsten, and we're sorry to hear of the recent error messages produced on our TV services.

      Can you please confirm if the advice from newapollo, has been helpful in resolving this matter for you at all?

      Thanks,

      David_Bn

  • Karsten's avatar
    Karsten
    On our wavelength
    5 days ago

    For some time we had streaming channels going off-line with an CS2400 error code or becoming exceedingly slow to load. Restarting the 360 box and/or router does not help. Now the U channels for instance appear to be constantly off-line to a degree it seems a dereliction of service we pay for.

    Any advice (that can actually change the current situation) would be welcome.

    Cheers K

    • japitts's avatar
      japitts
      Very Insightful Person
      3 days ago

      Now the U channels for instance appear to be constantly off-line to a degree

      When you say about channels being off-line, do you mean you can't view these specific linear broadcast channels? That's a different fault if so, and may indicate an underlying issue.

      Any content accessed via apps or OnDemand means streaming. Watching a live TV channel is a different thing. Your mention of "channels appear to be constantly offline" suggests a live TV problem.