We had power cut at home and ever since we’ve been getting a static orange light on our TV box and not able to watch TV. We have tried to reset both the Wi-Fi and TV box but had no joy.
We spoke to someone about the fault and was told that we would receive a call to book an engineer in but have not received this. Any advise on how we can resolve this fault.
Thank you 😊
Hi tvad,
Where is the orange light showing? It's possible that the 360 box is in standby. Have you tried pressing the power button on the front right of the box?
https://www.virginmedia.com/help/how-to/tv/using/tv-box-lights/orange-light-v6
I also tried the power button but had no joy.
Hi tvad
Welcome to the Community Forums.
Sorry to hear of your TV concerns after a power cut.
When you try rebooting/switching on the set-top box, do you see anything on the screen at all? Any welcome messages/error codes?
If not, does trying another HDMI cable work at all to produce any visible picture from the set-top box?
Hi Carley_S,
When rebooting the box a welcome message comes up on the screen.
Orange power light shows on the V360/V6 boxes at the start of the boot sequence. Likely you have a dead box, & either the HDD has failed or there is another hardware/firmware issue.
