Forum Discussion

tvad's avatar
tvad
Tuning in
31 days ago

Static orange light on box!

We had power cut at home and ever since we’ve been getting a static orange light on our TV box and not able to watch TV. We have tried to reset both the Wi-Fi and TV box but had no joy. 

We spoke to someone about the fault and was told that we would receive a call to book an engineer in but have not received this. Any advise on how we can resolve this fault.

Thank you 😊

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi tvad,

    Where is the orange light showing? It's possible that the 360 box is in standby.  Have you tried pressing the power button on the front right of the box?

    https://www.virginmedia.com/help/how-to/tv/using/tv-box-lights/orange-light-v6

     

  • I also tried the power button but had no joy.

    • Carley_S's avatar
      Carley_S
      Forum Team

      Hi tvad 

      Welcome to the Community Forums. 

      Sorry to hear of your TV concerns after a power cut. 

      When you try rebooting/switching on the set-top box, do you see anything on the screen at all? Any welcome messages/error codes?

      If not, does trying another HDMI cable work at all to produce any visible picture from the set-top box? 

      • tvad's avatar
        tvad
        Tuning in

        Hi Carley_S,

        When rebooting the box a welcome message comes up on the screen.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    Orange power light shows on the V360/V6 boxes at the start of the boot sequence. Likely you have a dead box, & either the HDD has failed or there is another hardware/firmware issue.