Forum Discussion

jannerKev's avatar
jannerKev
Joining in
7 months ago

Sound cutting out after TV360 upgrade

I’m getting exactly the same , it was working fine before I’ve upgraded from v6 box to virgin 360 a couple of weeks ago. I’m really feedup & wished I hadn’t upgraded!!  Looking on the forum it seems as if  there is no fix for it & getting sense from virgin- forget it. I’ve tried the different settings & it does nothing, if anyone knows a way around this please let me know🙏🏻

  • Carley_S's avatar
    Carley_S
    Forum Team
    7 months ago

    Hi jannerKev 

    Welcome to the community forums 

    Sorry to hear you're having issues with the sound cutting out since upgrading to the 360. 

    Does this happen on certain live channels or is this just on the Ondemand or streaming apps?

    Do you have any soundbar or home cinema devices at the home at all?