BBC 3, BBC 4, some sky channels unwatchable- freezing, pixelated, stuttering sound. Pulling my hair out with chat bot sending me round in circles and no reply to what’s app messages. Appalling customer service.
Have you checked on line and by phone for local faults ?
Hi Dig-fire,
Which Sky channnels are unwatchable- freezing, pixelated, and have stuttering sound?
You posted at 5:56pm on Saturday 26th June, so unless you're talking about BBC3 and BBC4 being unwatchable yesterday and previously then there's possibly something else wrong as those channels don't start broadcasting until 7pm.
Did you try phoning the automated Service Status number on 0800 561 0061? This often gives details of more local issues down to postcode level.
Have you checked all of your internal cabling is free from kinks and firmly plugged in? I suggest removing the white coaxial cable from the 360 box and then firmly pushing it back into place.
The correct palce to report faults is by dialling 150 from a VM landline or 0345 454 1111 from any other phone and selecting option 2 (faults)
It can take a couple of days for forum staff to pick up your thread.
Pixellation is how digital-TV systems handle poor signal. The standard advice is to reboot your box once, and if that fails to rectify, then there is clearly an underlying fault which needs resolving.
That fault could be anywhere between your box tuners & the streetcab, as others have mentioned - it might be useful if you can be more specific about which "sky channels" are affected, there could be some commonality that you're not aware of. D-TV platforms carry channels in clusters that are not correlated to their EPG positions, so a faults tend to affect all channels carried on particular frequencies.
VM's primary faults reporting is via phone, but forum staff normally respond on these boards if you don't mind waiting a few days.
