Forum Discussion

happyrobot's avatar
happyrobot
Up to speed
2 years ago

Sky Sports UHD FF/Rewind not working properly

Anyone else experience this? Both FF and rewind seem to stutter or just completely freeze. The only option which seems to work as it should is if you FF with one green arrow.  I have reset the box, ...
John_GS's avatar
John_GS
Forum Team
9 months ago

Hi all.

 

It seems the issue is only prevalent on V6 and not 360.

Would anyone like to upgrade their box? 

Best wishes.

happyrobot's avatar
happyrobot
Up to speed
9 months ago

Yes I would like to upgrade my box. I assume you mean it will be done free of charge as it is not working as it should? 

  • MikeMartin's avatar
    MikeMartin
    Up to speed
    9 months ago

    FYI, the ‘upgrade’ to TV360 is free, but I believe you have to be ‘in contract’. You have to contact Virgin and request an upgrade which includes sending you a different remote.

    I understand the Horizon software that runs on TV360 is owned by Liberty Global, who are the owners of Virgin Media. Liberty Global also runs the Horizon software on their other boxes across Europe. So I wonder if it is to Virgin’s advantage to push the TV360 ‘upgrade’ if it minimises licence payments to the Tivo (third party) organisation.

    Be aware that, although TV360 menu navigation is much slicker and has far more inbuilt apps, TV360 uses completely different software to Tivo/V6. Everything changes and there is no going back. Many features on Tivo are dropped, and there is no process to move your recordings or Series links to TV360. So please do your own research before deciding to ‘upgrade’.

    There is lots of information and experiences on this forum from customers about ‘upgrading’ to TV360.

    Of course, it would be much easier for customers if Virgin just fixed the stuttering UHD issue on Tivo/V6 boxes.

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    9 months ago

    Hi happyrobot 

    We can upgrade your box without any additional cost. 

    Please see here for some info on the TV 360 in addition to what MikeMartin has provided.

    Let us know if you are happy to proceed.