I've just come in here to report the same issue with our '360' (ta 4 the pic). We were given a new remote and updated the software but now it's not recording and gives a "service not available" error! I'm trying to report it but the site/chat just goes around in circles...I'll post my own report though.
If it was part of a home move to one of the current expansion areas with full fibre then only IPTV is available via a Stream box. VM's recordable TV set top boxes (TV360) only work on the older DOCSIS cable network which uses coaxial copper cables which carry both the linear broadcast TV channels & the DOCSIS internet.
If it was a new customer account then the Stream (Flex) box became the default TV choice for all of VM's new customers around 6 months ago.
Forum TeamHi rightclickfix,
Thanks for posting, and sorry to hear you're having some issues with the 360 box, have you been able to get this sorted since you last posted?
Let us know if this is something you still need help with.
Alex_Rm
