RENEWEL....OR NOT

Question

My contract with VM has long since expired and following a turbulent time with health issues I am now getting round to looking at my options to update my TV/Broadband provision, I plan to include in this purchasing a premium Smart TV.

Since I first took out a contract with VM things have changed locally and I now have access to FFTP as well as having the access to VM.

I open to all options including remaining with VM but I am quite concerned at what I read in the VM Community Forum about what seem to be pretty dire issues that existing customers of VM have had when attempting to renew contracts. Issues I have particularly noted :-

*VM withdrawing items that had been agreed as part of a renewal deal after only a short time - (eg Netflix Premium being removed after 3 months / TNT Sports disappearing after having been included in the negotiated deal

*Repeated tales of confusion when speaking with the VM team and contracts offered not reflecting what the customer understood had been had agreed - it seems often a deliberate lack of clarity on the part of VM when discussing proposed new terms

*No recognition of loyalty when negotiating rates in a new deal

*No recognition of deals being offered by competitors

*Only after customers have actually left that competitive deals are offered

I find this concerning as there a might actually be good reasons why I may actually like to remain with VM. If I do remain with VM I will want to relocate and replace my outdated router. It's a long time ago now but my initial installation of VM services was not a happy experience. The engineers arrived in the dark and were actually quite threatening - I probably should have asked them to leave and certainly filed a complaint. Hopefully things have improved on that front?

Not very positive I know and I am truly sorry about that. Can anyone give me some confidence?

Adduxi · Answer

Get the prices from all the suppliers in your area. &nbsp;Armed with this advice, go to VM retentions for pricing. &nbsp;If they can’t match or better, then leave. It’s as simple as that. &nbsp;One thing to remember is, if you have a VM mailbox that will be deleted after 90 days. &nbsp;So if leaving, archive off the mailbox and get a new mailbox from a non ISP tied mail service. &nbsp;You are then free to move in the future.

goslow · Answer

Well, you have obviously done your research and your bullet points are an accurate list of all the VM 'gone wrong' problems that get mentioned on here so you are aware of the potential issues in advance of doing battle with VM.

Adduxi has summed up the rest for you. If you get any messing about from VM, simply ditch VM and move elsewhere.

Based on many recent past topics on here, you are likely to get a ridiculously expensive renewal offer first of all and are most likely (if it does actually happen, as it is not guaranteed to) to get a best and final offer via a retentions call back towards the end of your 30 day notice period.

IMHO though, don't mess about with VM's silly renewal games for too long. Find out what the renewal price is and then move elsewhere if you now have the option for a fast alternative to VM.

Daniel_Et · Answer

Hi oner1, thank you for your post.We're sorry to hear about your health issues and the poor experience you've had with us in the past.In order to discuss these matters further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.Regards,
Daniel

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RENEWEL....OR NOT

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