We would like to move our box to the front room rather than the back and wondered if this is expensive to do. I think we’ve only got till June on our current contract so may be changing back to Sky so not sure whether to wait till then
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults)
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
Thank you very much 😊
Hey nicolavlowery, thank you for reaching out and a warm welcome to the community, we can of course sort this out for you, but as mentioned there is a one off charge of £25.
I will send you a DM now either way.
