Recontracted - equipment issues
For reasons not worth going into here, I was going to switch away from VM to EE/BT - but that didn't work out. Prior to removing the Tivo box I went through the steps to reset the box (deleting everything) so when the box was popped in a box back to VM it was clear of all our recordings. The Tivo reset was a mare seeing as hours later it would not restart - all we got were a few screens saying Welcome or Starting Up or an icon with an arrow. We gave up in the end and removed the box. Problems two was a cable was damaged which will need replacing.
We decided a couple of days with EE/BT that what they'd installed was not as described and as there was a 14-day cancellation we gave notice to them that we were not happy, and they were ok with that.
What I have now a problem with VM - given that we are now in a new agreement with you, your 1st-line support people (who sound like they read scripted answers a lot of the time) said they will need to run tests - but, despite me telling the the actual physical equipment problems he kept saying, if a test isn't carried out, an engineer cannot be booked.
Madness - I am soon to have no supplier at all and VM are actually being hopelessly not interactive (script following)
HELP!
Ed