Re: Why are my TV apps not working

Around a week ago I lost all my apps on my tv.

As per the on screen message I rang 150 and was given a website link to run a series of diagnostic tests on my tv.

These tests stated that you couldn't get a signal from my smart card and I should ring  0345 454 1111 and speak to someone - which I did - who then wasted another 20 minutes asking me to go through all the same tests I had previously performed via the website.

Anyway, the upshot of all this was that the person I spoke to told me they couldn't help me and they would have to escalate my case to Technical support where someone from that team would contact me with a view to either repairing the problem remotely or arranging for an engineer to visit. 

That was a week ago and I am still waiting on someone to contact me.  

Is there anyone on this site who actually works for VM who could reply to this complaint and help me get my TV apps up and running again - or at least organise a call or visit from Technical support?

Thank you.