Forum Discussion

Ongman84's avatar
Ongman84
Tuning in
10 months ago

Virgin tv 360 box disconnecting from WiFi

Hi My Virgin tv 360 box keeps disconnecting from WiFi lately never been an issue before. It will connect 20 mins after coming out of standby and the disconnect again. I have used the connect app and...
Gareth_L's avatar
Gareth_L
Forum Team
10 months ago

Hello Ongman84.

Thanks for your reply.

Sorry you are still having issues with your services.

Looking at the SNR issue from here. Its is still open. The estimated fix date is 16/04/24 at 15.00 today.

However this may get extended.

If you need an update, pop back on here and quote the reference number F011269813 and we can take a look for you.

Gareth_L

Ongman84's avatar
Ongman84
Tuning in
10 months ago

Well it did improve but has now gone back to what it was doing before, and it’s just this one that does this in the bed room. 

  • John_GS's avatar
    John_GS
    Forum Team
    10 months ago

    Hi Ongman84 

    Did you manage to try roy247's very helpful suggestion? 

    Keep us posted.

    • Ongman84's avatar
      Ongman84
      Tuning in
      9 months ago

      I swapped the boxes over today and had no issues (tested the box downstairs all day and then the other box tested that for 30-60 mins upstairs) but since moving them back to there original locations the one upstairs has given me WiFi issues again (Losing connect straight away).

      • John_GS's avatar
        John_GS
        Forum Team
        9 months ago

        Hi Ongman84 

        Thanks for coming back to us. I'll send you a PM now to assist further.

        Best wishes.