Re: Updated to TV 360 from V6 changes
Can someone please provide me with an email address to complain please. I tried using the complaints form online but I have far too much text to be able to use the form.
Thanks
Forum Discussion
10 Replies
Hey Stephen_Bubbles,
Welcome to the Community Forums and thanks for the post.
Sorry to hear you are having this issue with making a complaint, with this you can find all ways that you can submit a complaint to us via our website here.
JoeAs I clearly stated, everything I want to say is too much to fit on the online form that is limited to 3500 characters, and Web chat isn't to a real human being
Hey Stephen_Bubbles,
With this there is no direct email to send this through to, if you raise this via the webform with as much information as you can, the team can look into this with you further once raised, alternatively if you do wish for us to look through this here we would be more than happy to do so.
Joe
Yes, that is the problem with the complaints form, there isn't enough room to explain in detail any remotely complex issue. Another problem is that, having submitted a complaint and having received no acknowledgement or reply, I re-submittted the complaint a few weeks later but with the same result or lack thereof.
Exactly. I've wrote a 1500 word essay of a complaint, with quotes, evidence and references to back my argument up so 3500 characters just isn't enough ðŸ˜
- Matthew_ML
Forum Team
Hey Stephen, thank you for reaching out and I am sorry to hear this.
We do try and make the box as user friendly as we can do, if you do compare it to the V6 its a massive upgrade.
We are sorry you aren't enjoying it and we will take any feedback on board, right now its not possible to downgrade to a V6 again.
