Forum Discussion

adhiren's avatar
adhiren
Dialled in
9 months ago

Re: Apps fail to load and produce a black screen

Funnily enough, I am now having a similar issue only late at night so after 10pm and it's mainly only affecting the BBC apps, Rakuten TV and Radio line.  When I try to open any of those aps (either by voice or selecting them by the remote) I just get a black screen and then nothing happens and then have to close it out.  Like I said it's only a few selected apps but for instance I don't have that issue with Netflix or Pluto TV for instance and again only after say 10pm at night.  Next morning, everything is fine again.

Any ideas? 

 

10 Replies

  • Mavs82's avatar
    Mavs82
    Tuning in
    9 months ago

    Weirdly, I have the same issue, but with NetFlix and Disney+. BBC iPlayer works fine.

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    9 months ago

    Hi adhiren

    We're sorry to hear you're having an intermittent issue with some apps.

    How have things been since posting please?

    If you haven't already done so, please reboot the Hub and TV box.

    You can also check here for any known area issues. 

    Please pop back to us when you can. 

  • postmodboy's avatar
    postmodboy
    Dialled in
    9 months ago

    Sorry to hear you are having a similar issue. I still get this problem intermittently. For me it’s most apps but not Netflix. However I can for example access BBCiPlayer outside of Virgin on my smart TV. If  I reboot the 360 box the apps work under Virgin again, at least until it goes wrong again, sometimes every few days, sometimes longer gaps. A bit random. 

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      9 months ago

      Hey postmodboy,

      Welcome back to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your applications, have you reported these issues to the team at all since they started or would you like us to look further into this for you?

      Kind Regards,

      Steven_L

      • postmodboy's avatar
        postmodboy
        Dialled in
        9 months ago

        Thanks Steven. I've not reported it officially, other than my posts in this forum. The issue occurred again a few days ago I think it was. Just meant rebooting the 360 box. The issue coincided with connecting the box to a Smart TV so don't know if that could be an issue. We already had this TV connected to a mini box but have relocated it to the 360 box earlier this year for various reasons. If you are able to investigate that would be great.

  • gap84's avatar
    gap84
    Up to speed
    11 days ago

    Hi. I keep getting this issue intermittently on our 360 box, we also have two stream boxes that never have a problem.  Mainly on BBC iPlayer. 
    I have done a factory reset which works then for a while but then happens again. A real pain as then lose all app logins etc. Anyone found a longer term solution?

    Thanks!

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      9 days ago

      Hello gap84,

      Sorry to hear of the app login issues via your 360 box, we appreciate the frustration this can cause and you raising it with us via the forums.

      I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.