Pixelation on E4
Hi.
I would like to report pixelation on my 360 box - I’ve primarily noticed it when watching E4 and one or two other channels.
If an engineer is required, unfortunately, I’m only available on Fridays.
Forum Discussion
12 Replies
- Steven_L
Forum Team
Hey deans6571,
Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your TV picture on E4 and other channels.
Are these channels HD channels or standard definition? Are the other channels affected, also channel 4 or E4 channels?
Kind Regards,
Steven_L
Hi.
Yep, these are HD channels and I’m also seeing pixelation on the channels you’ve mentioned.
- Ashleigh_C
Thank you for popping back to us deans6571 are you able to pop the box on so we can run some checks on our side?
Ashleigh_C wrote:Thank you for popping back to us deans6571are you able to pop the box on so we can run some checks on our side?
Hi.
Nobody is home during the day hence why the box is not actually ON (it’s in Standby).
We are home and box ON from about 8pm onwards though if you can run checks then?
E4-HD shares a broadcast mux with (amongst others) Eurosport 1HD, Discovery HD, Sky History HD, Crime & Investigation HD & Sky Witness HD.
C4-HD shares with ITV-HD & C4+1 SD. Pixellation is commonly caused by a signal fault, and will usually affect all channels on the multiplex in question.
Ok - I've now set my box to Fast Start (was on Active Start before) so hopefully it can be connected to when I'm not home.
Just to say that I will be switching my box back to Active Start over the weekend because with Fast Start, it seems my box is always wirring away as if it’s not turned off completely!
- Ashleigh_C
Thank you deans6571 I've been able to take a look now and run some checks, can I just ask some diagnostic questions. Can you confirm, is the set top box connected directly to the TV and have you been able to check all the cables are secure?
Ashleigh_C wrote:Thank you deans6571I've been able to take a look now and run some checks, can I just ask some diagnostic questions. Can you confirm, is the set top box connected directly to the TV and have you been able to check all the cables are secure?
Hi.Yes to both your questions.
What do your checks show?
