Pixelating tv on all channels/ Enfield

I wouldn't bother  its all channels, all vm customers. 

Yep we are having the same on most channels can here sound but picture is a collidescope of colour,pixalated and some can;t even sign in to check tv status ,hubby is not happy 

Have you tried 150 from VM phone ? I did and wish I didn’t - you can’t talk to anyone now. They send you a text link to their website where all your tech problems will be sorted… ha ha ha ha ha ha … the comedy is fabulous.. 

Hi,

if you change to a different channel, then go to your planner and select the channel the match is on (501 or 502, or 532 in UHD). Choose to watch from start and then fast forward until you get the switch to live TV message. I did it, and the picture is perfect.

Mike

Dial 150 and good luck! I tried.

Waste of time. Automated service and endless rubbish.

Please see - https://community.virginmedia.com/discussions/Virgin_TV_V6/tv-breaking-up-fault-raised---f011955939/5661504/replies/5661715

Hi Sumo56 

Thanks for posting and welcome to the community.

We apologise for the pixelation issues you experienced with your television services on Friday. Our teams worked to identify the fault as a priority and restored services as soon as we could.