Forum Discussion

Stokie_Potter's avatar
Stokie_Potter
Joining in
10 months ago

Pixelated picture on SD channels

My Sky Sports Standard channels suffer with really bad pixelation during bad weather on my 360 box. Says there is a problem on my virgin media account online. So before i try there, thought i would try for help here. I've also noticed, wires are exposed to the elements from under my box outside. been a virgin media customer around 18 years i think, so still got old wiring. yes i've rebooted my router, turned off/on plugs. Can anyone please help.

3 Replies

  • If you have exposed cables at the external omnibox then you can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

  • japitts's avatar
    japitts
    Very Insightful Person

    Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

    First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

    150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

  • Hey Stokie_Potter, thank you for reaching out and I am so sorry to hear this.

    Let me send you a DM and we can take a look at this for you.