Forum Discussion

rpwithey's avatar
rpwithey
Tuning in
15 hours ago

On demand apps not working

We recently updated to TV 360 on our V6 box. Everything worked fine to start with, but recently, we have been unable to access iPlayer, C4OD or ITVX. If we try to connect, the screen goes black and none of the remote buttons work. The only solution is to reboot the box, but that only gets the box working again - we still can't get the on-demand apps. Other on-demand channels, such as C5 and U, work without problem, as do Netflix and Amazon Prime.

Any suggestions?

Robin Withey

1 Reply

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    13 hours ago

    Try a factory reset to clear what may be a corrupt cache.

    On your Virgin TV 360 remote, press the Home button.
    Navigate to Settings.
    Go to System.
    Select Factory Reset.
    You will be given two options: "Keep Recordings" and "Format Disk."
    Choose "Keep Recordings." This will reset the box's software and app data without deleting your saved shows.
    The box will go through a reboot process, which may take several minutes.
    Once the box has restarted, you will need to sign in to all of your apps again including Netflix, BBC iPlayer, ITVX and Channel 4 as your login data will have been cleared.