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Kiwibloke's avatar
Kiwibloke
Dialled in
2 months ago

New to Virgin, Maybe

I've signed up to Virgin again, but have received very little in communication from them, well only a very large estimated first bill, I did manage to chat to someone who said nothing was ordered but after talking to him my large bill doubled, so now I'm not sure if anything is arriving, I don't want to chat again incase my order gets even bigger, why do companies like Virgin (and others) make it so difficult to actually talk to someone, this could be sorted in 30 seconds, and I could cancel sky if I knew my order was on it's way.

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 months ago

    Welcome to the Virgin Media Wheel of Misfortune, where everybody loses:

    https://spinthewheel.io/wheels/kck55eEOUz3MOGRPs2r9

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hello Kiwibloke,

     

    We're sorry to hear of the billing and package issues experienced, we appreciate you raising this via the forums.

     

    Have you been able to view the bill here to see what it consists of and a breakdown of what's included? As we charge in advance, the first bill covers two months, is this the first bill since returning?

     

    You can view your package and cost here, you will also receive a bill each month. The bill will include any promotional discounts currently on the account, they're value and the date they're due to expire outlining the package cost after they end. 

    • Kiwibloke's avatar
      Kiwibloke
      Dialled in
      2 months ago

      Unable to see my bill as it's not ready yet, package is now correct as I cancelled the TV package, which I was going to try and reinstate if possible if I can get a 10m coax cable. The new 360 box has arrived today even though it was cancelled.

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        2 months ago

        Thanks for the update, it may have been the equipment had already left the warehouse prior to the cancellation and once it's with the couriers they will still try to deliver it. You can request some returns labels here which would be free post and just take it back to the Post Office to return to us.

        We don't assist with package changes via the forums so you would need to call the team or use one of the other methods. You can give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you through to the contracts team who will be able to look into this further for you. 

         

        We also have these contact methods available https://virg.in/contactvm. We do offer 10m coax cables though and we can order these via the forums if you do decide to reinstate the TV service.