New box, change to 360 and losing recordings?
Been on holiday for 2 wks, came home to find all recordings and planned wiped out, contacted customer service and was treated like a child, I went on to 360 in Feb after having the box replaced and h...
Forum Discussion
Sullyman wrote:I think they just said this to get rid of me. Can anyone suggest how I can get an engineer without going through CS.
If a tech visit is the next step in any fault report, it should be booked whilst you're on the phone and a timeslot agreed. If you're offered a callback, that is - 9 times out of 10 - an excuse to get you off the phone.
VM staff do frequent this forum and respond to posts once peer-peer support has been exhausted, so it depends how urgently you want this reported.