I’ve had Virgin installed with Netflix and Disney included in the package I haven’t received any activation emails the engineer said I should have this by now and yes I have checked my junk folder. Been on hold with Virgin for what feels like 3 days. Anyone help with this thanks
Hi gillian44
Thank you for your post, welcome to the Community Forums!
Sorry to hear you've not yet received your activation emails for Netflix. I would recommend double-checking that these services are included in your subscription - to do this, please go to your My Virgin Media account. It should say Netflix and Disney+ on there if they are included within your package.
Let us know 😊
It’s in the order email I received when joining currently waiting a call from the executive team as there seems to be some confusion not on my part. As I asked for Netflix and Disney my order email states Netflix and Disney and has big green ticks next to it now being disputed so I’ll wait for them to contact me. Thank you for responding
Hi gillian44
Thanks for getting back to us.
We can see that your complaint is with the Executive Team and currently assigned to an agent, they will seek to contact you at the earliest opportunity to help further. As your complaint is with this team, they will take over from here.
Do let us know how you get on.
Kind regards
