Forum Discussion

Mhowi's avatar
Mhowi
Joining in
7 months ago

Moving TV box

Hi.  I need to move my TV box across the room so need the incoming cable to be rerouted internally.  Please could I book an appointment?

4 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi Mhowi 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

    • Mhowi's avatar
      Mhowi
      Joining in

      Thanks.  I tried calling and not pressing any buttons but it no longer transfers you to an agent - it just keeps repeating the options.  

      • roy247's avatar
        roy247
        Hero

        Try calling around 8am when the lines first open and see what happens, I have seen other posts about the fact that the call doesn't go to agents anymore.