Moving TV box

Question

Hi. &nbsp;I need to move my TV box across the room so need the incoming cable to be rerouted internally. &nbsp;Please could I book an appointment?

newapollo · Answer

Hi&nbsp;Mhowi&nbsp;There would be a £25 non fault call out charge (it used to be £99) to do the work you require.You should call&nbsp; 150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults)&nbsp;When calling Faults&nbsp;ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Mhowi · Answer

Thanks. &nbsp;I tried calling and not pressing any buttons but it no longer transfers you to an agent - it just keeps repeating the options. &nbsp;

roy247 · Answer

Try calling around 8am when the lines first open and see what happens, I have seen other posts about the fact that the call doesn't go to agents anymore.&nbsp;

Daniel_Et · Answer

Hi Mhowi 👋 Thank you for your posts and welcome to the Virgin Media Community 😀
 We're sorry to hear about the problems you've been having when trying to get through to us 😔
 In order to arrange an appointment, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
 If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
 Thank you for your support newapollo and roy247 👍
 Regards,
 Daniel

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Moving TV box

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