Missold tv package

I was told that the package I was ordering included recording facility by the sales rep but engineers turned up on Friday with streaming box and told me it couldn't record as it had no hard drive. They told me it wasn't a problem and that if I rang customer services they would put it right. Other parts of package were also not as requested. I have been on phone most of the day either trying to speak with a human being rather than a robot or being transferred to many different departments. 

Sales retention said there are lots of people with the same complaint regarding miselling of recordable boxes.

 I have chat transcript saying that details were processed incorrectly, that it would be £49.95 for a box and finally that they don't have any. I tried to cancel but there are now no other broadband providers in my area. I have made a complaint and then received an email saying that the complaint has been resolved (it hasn't) but when I spoke to complaints team they said it hadn't been closed and didn't seem to believe me. Due to this conflicting information I asked for written confirmation of this open complaint by text or email but was told that he can't send emails as it is dealt with by a different department. When I asked how the matter would be resolved he asked if I could prove misselling.

I have a couple of emails from the sales rep and a transcript from the chat with them but as most of it was on the telephone with the rep, I am not sure how I can prove it. I had contracts sent but didn't even know what an Apollo box was until it arrived and the rep told me in one the emails that some of the items that I had requested, which were not correct on the contract, would be changed after installation. Without being able to prove all of this I expect that the complaints team will probably just fob me off.

I have only been with VM for two days and already think this was a big mistake and wish I'd checked reviews online before signing up as I'm now stuck with them for 18 months.