Forum Discussion

Charliecain's avatar
Charliecain
Settling in
4 days ago

Missing connector cable adapter

Hi, I have just gone to set up my new Virgin TV360 and don't have a cable adapter in the box. I didn't need one with my old box - any advice?

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 days ago

    As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up.  If you need is urgent, it would be best to phone Customer Services directly.

     📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, 📲WhatsApp: 07803089684, 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia 

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 days ago

    Hey Charliecain, thank you for reaching out and we are sorry to hear there is some equipment missing.

    We will send you a DM now to get this sorted out :)