Mini 360 box - no power
Issue started today. How can I order a replacement?
Forum Discussion
5 Replies
Is it just a new power supply you need you can check by using the one from your 360 main box. If it's not the power supply they will send an engineer.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
It is impossible to get through to anyone on the phone…keep being disconnected. Or my account details are not being recognised. Is the system down?
Info below from Virginmedia/O2 Sign in issues Sign in issues | Virgin Media Community - 5676976
Thanks for your post and welcome to our community.
We're aware of an issue with our My Virgin Media site at the moment.
Our teams are working to fix this as a priority.
We apologise for any inconvenience that may be caused whilst we work to resolve this.
After fiddling with the power supply, it’s back up and working. Second time this month it has happened. Looks like a faulty power brick.
- Carley_S
Forum Team
Hi Shaf78
Welcome back to the Community Forums.
Sorry to hear of your concerns with your power supply. Glad to hear that you've resolved this at home.
Please do let us know if the issue continues or if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
