Lost Recordings

From another thread.

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If the 360 is deleting your recordings it's a sign that the box is faulty, especially if it's done it more than once and shouldn't do it when you reboot the box. You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, which it sounds like you have done already, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.

They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;

Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.

I originally posted about all my recordings and planned recordings being wiped on my TV360 box back in March and it happened again in mid April and again last weekend so in my previous post I was advised by someone that the box was faulty and I should get it replaced.

i gave the box the benefit of the doubt and last week was the final straw.

I tried to sort out a replacement today but dealt with a young lady who was reading from a screen and had no idea what I was on about or what to do and kept telling me to go to managed storage and turn off delete when full.

I tried and tried to tell her that it had nothing to do with the hard drive been full because I don’t record that much but that lady wasn’t up for listening to me and would send out a replacement.

I know need help from someone in the community to point me in the right direction to get the box replaced PLEASE……

I have a faulty TV360 box that keeps resetting and deleting all my Planned and existing recordings.

I know need help from someone in the community to point me in the right direction to get the box replaced PLEASE……

I have tried the support team but they cannot understand my problem.

Best bet, if you don't want to call (can't say I entirely blame you) is to leave this post untouched and the staff team should respond in a few days.

Trying to bump the thread by adding extra replies, or starting new posts, rarely helps in the long term.

Hi, my 360 kept doing that. I factory reset each time, sometimes it would last 4 weeks before it did it again and other times a few days. You get in touch with support and they get you to reset it all again and say they will monitor it and be in touch with you if it ever goes wrong again. When it goes wrong again they don’t get in touch. You have to get in touch with them again, then they send you out a secondhand one that doesn’t work at all so I cancelled my contract then