Forum Discussion

marcusab's avatar
marcusab
Joining in
2 years ago

Lost Recordings

I’ve just had exactly the same problem. All recordings gone.  Can you help, please?

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi marcusab, thank you for your post.

    We're sorry to hear about what's happened 😔

    What was the timeframe between you last seeing the recordings showing and them disappearing?

    Also, are you still able to make recordings or are you having difficulties with that too?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • marcusab's avatar
      marcusab
      Joining in
      2 years ago

      Hi,

      It was just the previous day I’d seen everything there then the next it was clear of recordings and planned recordings.  
      we’ve recorded a couple of things since which seem ok.

      Cheers

      • Kath_P's avatar
        Kath_P
        Forum Team
        2 years ago

        Hi marcusab, 

        Thanks for coming back and confirming this. 

        When trying to access the recordings on both of the boxes you have, have they disappeared on them both or are they accessible on one of the boxes?

        We're glad new recordings are being made and are working. 

        Pop back and let us know the above so we can continue to help support you. 

        Many thanks,