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Stethorn's avatar
Stethorn
Joining in
2 months ago

Lost movies UHD

Had issues after I accepted a new contract, they ended up having to build a new package and apply rolling credit . But now I’ve lost ultra HD moves access , try to choose something and it just says subscribe . Virgin are still looking at it but not really getting anywhere . I’ve tried a hard reset and formatted the box. Does any one know if there is a way I can force a package refresh or full software download as I reckon the old Uktra HD movies is stuck and they don’t have an option to add to the new package as it’s now included in the packages .

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hell Stethorn.

    Thanks for your post. 
    Sorry to hear about the issue with the missing UHD content on your package 
    I’d like to investigate this for you. 
    If you don't mind, I’ll need to send you a private message to pass security. 
    If you can check the envelope top right of your screen that would be great. 
    Regards     
    Gareth_L