I've tried to upgrade to 360.

Hi kenc1 👋.

Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your 360 upgrade. Can we ask since your post have you been able to get this resolved or in need of further assistance?

I shall drop you a private message should you need to use it, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina