Forum Discussion

IanMatt's avatar
IanMatt
Joining in
2 years ago

ITVX not launching - error CS2400

For the past few months ITVX hasn’t launched. I have tried on numerous occasions just in case there was an issue which was being investigated. But it has persisted. All I get every time is the messag...
Zoie_P's avatar
Zoie_P
Forum Team (Retired)
2 years ago

Hi IanMatt, 

Thank you for your post and welcome to our forums 🎉 
I am sorry to hear you are having issues with the ITVX app, can you please confirm your box has the latest update? 
Does the app work on other devices for you? Are you able to factory reset to see if this helps? 
Zoie

  • IanMatt's avatar
    IanMatt
    Joining in
    2 years ago

    Hi. The set top box informed me that its update was complete a few days ago.  I have no other devices on which I could try to launch ITVX. I also noticed that all my recordings had been deleted

    • John_GS's avatar
      John_GS
      Forum Team
      2 years ago

      Hi IanMatt 

      Thanks for coming back to the thread.

      Are you having issues with any other app or just the ITVX app please?

      Best wishes.

      • IanMatt's avatar
        IanMatt
        Joining in
        2 years ago

        Hi. I have tested all the other Apps, and only ITVX is affected 

    • roy247's avatar
      roy247
      Superstar
      2 years ago

      Hi IanMatt,

      If the 360 box has deleted all your recordings and planned recordings without you doing a factory reset and selecting the reformat hard drive option I would say you need the box replacing.