Forum Discussion

fletch1's avatar
fletch1
Tuning in
2 months ago

Issues with additional box post 360 upgrade

Although not impressed with the features of this upgrade, I’m stuck with it. However, since the automatic upgrade to my bedroom additional box, I’ve had problems with transmission on my bedroom TV. The signal appears to constantly drop out whilst watching (any live program but not recordings). The drop out is only momentary but nonetheless resets my tv picture with a 1080 reception confirmation and loss of vision and sound for a second. Have powered off/on and reset but problem occurs every time!

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 months ago

    Hi fletch1,

    Have you tried re-seating the HDMI cable, or a different HDMI cable (it should be a High Speed HDMI cable)?

    Loss of picture and/or sound can happen on live TV, but it's usually experienced on apps such as Netflix, Prime and Disney + and is generally due to a difference in frame rates.

    Go to Settings >Audio & Video > Match frame rate

    If it's set to ON then people do see a blackout/or hear a sound drop when the 360 or HDMI reconfigures for the difference in frame rate. (This is more noticable on live TV when switching from adverts back to a program, or changing channels)

    If it's set to the default (OFF) then the box just accepts the frame rate difference which isn't noticeable by most users and shouldn't blank the screen out.  (Either way try toggling this setting to see if it solves your issues)

     

  • fletch1's avatar
    fletch1
    Tuning in
    2 months ago

    Thanks for replying 

    This problem only started after upgrade so it’s not the cable. 
    Match frame rate is OFF 

  • roy247's avatar
    roy247
    Superstar
    2 months ago

    You could try swapping the boxes around to see if the fault follows the box or stays at the location to try and isolate the problem.

     

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 months ago

    Try forcing the box to 1080p operation. More than likely this was set to the auto detect setting when the firmware was migrated. I have seen similar problems reported elsewhere.

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      28 days ago

      Hi fletch1,

      Thanks for your post and welcome back to our community.

      We're sorry to hear about the issues you're having with the TV box since the upgrade.

      Could you please let us know if you've tried all the helpful advise from newapollo in this thread including the settings option?

      Please also check all connections are secure and reboot the box if you haven't already.

      Please pop back to us when you can. 

       

  • fletch1's avatar
    fletch1
    Tuning in
    28 days ago

    Altered settings as suggested, replaced HDMI cable. Noticed problem still occurring, now on live tv AND recordings!

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      24 days ago

      Glad we've managed to get the ball rolling on this :)

  • fletch1's avatar
    fletch1
    Tuning in
    26 days ago

    I have replaced hdmi cable, set frame to 1080p operation and rebooted box. The problem persists and continuous. Watching via the bedroom box is now a waste of time. Sound and vision drops out at least once a minute!

    • newapollo's avatar
      newapollo
      Very Insightful Person
      25 days ago

      Have you tried swapping the boxes around as suggested by roy247 ?

      That should help determine if it's a box fault, wiring/signal fault, or TV fault.

      • fletch1's avatar
        fletch1
        Tuning in
        25 days ago

        No. Too much hassle physically relocating the boxes