Forum Discussion

pripat's avatar
pripat
Tuning in
6 months ago

How to downgrade 360 back to V6?

The new version is awful and I want to downgrade to what I had. How does one do this? It has to be possible even with new replacement boxes. 

  • What parts don’t you like? Is the way the TV guide works ok?  Mine is scheduled to be upgraded next week. Don’t think I can stop it happening. Maybe virgin media support can find you a reconditioned V6 box to swap out?

    • BlueMike's avatar
      BlueMike
      Tuning in

      Take my advice don't upgrade to V360 its definitely not an upgrade

  • japitts's avatar
    japitts
    Very Insightful Person

    Conversions to TV360 are completely voluntary, and involve account changes as well as the reformat of your V6 to run Horizon-360 software.

    Reversions are not possible where you've requested the migration.

  • Conversions are NOT voluntary.  The email I received pretty much said like it or lump it.  The only way you will get Sky Sports +.  And all I would lose was my recordings.  No mention of anything else.  Had I been able to trial the utterly useless 360, I wouldn't have bothered. It doesn't even provide what it promised as far as Sky Sports + is concerned as you select Bristol City V Millwall and it shows Derby V Middlesbrough.  It is not fit for purpose.  Surely a platform built for streaming should show the game you select. It doesn't happen with NOW. It doesn't happen with Amazon.

    And from what I have read elsewhere on this forum it is possible to revert but only if you make a song and dance about it and threaten to leave.

    • BlueMike's avatar
      BlueMike
      Tuning in

      I recorded Chelsea v City came to view said it couldn't connect to virgin media try later, tried several times didn't work, tried the following day and it worked, so you cant watch when you want, I am sure nobody has tested this awful v360 system

  • japitts's avatar
    japitts
    Very Insightful Person

    Conversions are 100% voluntary.

    The current activity is promoting the Sky Sports HD multi-screen which is (currently) exclusive to TV360. If you want that facility before the V6 launch, you will need to convert.

    I've also received an email promoting TV360, and have not been forced to convert.

    • arrgee1991's avatar
      arrgee1991
      Problem sorter

      It is hardly voluntary if I want to watch EFL which I have paid for.

  • Always helps if you say what you don't like, then the forum team can pass the info on.

     

  • Mr_K's avatar
    Mr_K
    Knows their stuff

    Think you mean 'upgrade' to the V6. Not a chance, the 360 is cheaper for them as they don't have to pay for the Tivo licence anymore.

    Beware of false prophets with words like 'upgrade'. The only thing they are upgrading are their profits. 

  • I have asked the same question to Virgin, still awaiting someone from the v360 team to contact me. I cant believe how bad it is, cant pause a recorded program, Tv guide is useless going back in time, so if you manage to find the process to revert back to V6 please let all know

  • Hi pripat

    Thanks for your post, welcome back to the Community Forums.

    I'm sorry to hear you feel this way about the 360 software, we can certainly pass your feedback on.

    We're afraid that once your TV boxes have been upgraded, it's not possible to revert back to the previous software/boxes.

  • I would also like to go back to Tivo - no options for a keyword wish list recording option which I used all the time. Really unhappy and will be looking to see if other providers can offer this.