Forum Discussion

mcbjazz's avatar
mcbjazz
Tuning in
25 days ago
Solved

How do I order new 360 box online?

Our old TIVO V6 box is getting old ,needs rebooting  a lot, I've read the guide on getting a new 360 box,but how to order the upgrade online still isn't clear 

Q1 Where on VM site do I order one from and 

Q2 Is the 360 box free?

Many thanks 

Mark 

360 box
  • nodrogd's avatar
    nodrogd
    25 days ago

    If you have a TiVO V6, the policy is to migrate the box via a firmware upgrade. All you will get sent is a new remote.

    Have a serious think before you do so however. Horizon V360 is NOT an upgrade of the TiVO platform. It is a completely different operating system that has been in use for many years by VMs new parent company in their cable operations, & a number of well liked TiVO patented features are missing.

    Also, migration is a one way ticket & is currently voluntary. If you don’t like the result there is no going back. Faulty TiVO V6s can still be replaced like for like if you don’t want to migrate to Horizon.

  • Kath_P's avatar
    Kath_P
    Forum Team
    19 days ago

    Hi mcbjazz, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had some issues requesting an upgrade to 360. The best thing to do would be to speak to the team on 150 / 0345 454 1111. They'll be able to check your available options for the upgrade and check to see if there are any costs associated with the upgrade so you can make an informed decision.

    Many thanks, 

  • japitts's avatar
    japitts
    Very Insightful Person
    24 days ago

    If your V6 is rebooting, it has a fault and should be replaced with another V6.

    As per previous posts, be very aware of what you're signing up for with TV360. It is substantially different - better for some, but not necessarily everyone.

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    24 days ago

    You'll keep the same box. It's just a downgrade of existing software which saves VM money, and there's no way back (i.e don't do it !)

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    25 days ago

    If you have a TiVO V6, the policy is to migrate the box via a firmware upgrade. All you will get sent is a new remote.

    Have a serious think before you do so however. Horizon V360 is NOT an upgrade of the TiVO platform. It is a completely different operating system that has been in use for many years by VMs new parent company in their cable operations, & a number of well liked TiVO patented features are missing.

    Also, migration is a one way ticket & is currently voluntary. If you don’t like the result there is no going back. Faulty TiVO V6s can still be replaced like for like if you don’t want to migrate to Horizon.

    • drabman's avatar
      drabman
      Tuning in
      21 days ago

      I would strongly advise you not to downgrade to the V360 unless you know what you're in for. It lacks such an astonishing number of neat functions that the V6 has that I'd be surprised if there isn't at least one you use regularly and take for granted.

      Personally I'd be surprised if the majority of people who are used to the V6 & are bothered enough about their TV use to post on forums wouldn't be disappointed in the V360. I've never been so disappointed in a new device in my life. Thank God my mother has a V360 because it took me a while to discover all the things it can't do compared to the V6.