As per the title above. We are currently re-modelling our house and need to move our TV box and router to another room. My understanding is that we need an engineer to come out and do this but I can't find anywhere on the website or App to request this. Anybody got any ideas?
Many thanks
Mike
Thank you for getting in touch. Yes please, please PM me.
Mike
Forum TeamHi MikeW63,
Thanks for your post and welcome to our community.
We can arrange the relocation of the equipment for you here.
As the community have advised, there is a £25 charge for this.
Are you happy to proceed?
If so, we'll send you a private message and arrange a date for the visit 😊
Please pop back to us when you can.
Standard £25 non fault call out fee for this type of work. If you wait here a day or two a VM Mod will pick this up and discuss directly with you.
Or - Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
