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Malardy's avatar
Malardy
Tuning in
5 months ago

Had code CS2217 - V6 box with virgin 360 software now stuck on Welcome Screen

Hi I had code CS2217 issue on our V6 box with virgin 360 software. Turned box off and now it's stuck on Welcome Screen.  Tried the fix of power button and + button being held whilst turning back ...
japitts's avatar
japitts
Very Insightful Person
5 months ago
Malardy wrote:

I had code CS2217 issue on our V6 box with virgin 360 software.

FYI V6 refers to the box running TiVo-software, if you've reformatted your box to run Horizon software you don't have a V6 anymore. "V6 running TiVo software" is a little like referring to "Windows 10 laptop running Windows 11 software".

A converted V6 is now a TV360.