Forum Discussion

Datamunky's avatar
Datamunky
Joining in
2 years ago

Flickering black screen

Hi all,

We’re getting intermittent flickering to a black screen - lasts a second or two - when watching anything through the 360 box: live tv, recordings, apps.

I’ve already made sure matching frame rate is set to off (it was already), have switched HDMI cable, have moved to a different HDMI port, and it still continues. 

Any other suggestions? It’s driving me insane.

  • Hey Datamunky,

    Welcome back to the community and thanks for taking the time to post.
    I’m sorry to hear of the issues that you’re having with your TV service at the moment, has there been any improvement since you last posted?

    If not, does the issue happen with any other sources such as a DVD player or games console or is this just an issue with your 360 box? 

    Kind Regards,

    Steven_L

    • Datamunky's avatar
      Datamunky
      Joining in

      Yep, still happening when watching anything through the box. It’s intermittent and happening probably 6-8 times per day. It’s not happening when watching through USB or when playing on the PS5. I do think it’s the box that’s the problem here…

      • Kath_P's avatar
        Kath_P
        Forum Team

        Hi Datamunky, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

        We're sorry to hear this is continuing for you. Can you enter the settings menu on your box and ensure the picture resolution is set to 'Automatic'. 

        Can you also double check the cables to confirm that they are securely connected to both the set top box and the TV - disconnect and reconnect the cable to be sure

        I have run some checks this end and everything looks good with the box and nothing to suggest there is an issue. It may also be worth referring to your TV Manual for further information on adjusting your picture settings.

        Keep us posted on how things go. 

        Thanks,