Forum Discussion

JRG_13's avatar
JRG_13
Joining in
2 years ago

Error Codes

I keep getting error codes. A technician has already been out and just did a factory reset, this fixed it for about 2 hours.

Error codes

CS2000

CS2318

CS2314

I can’t pause or rewind live tv, all recordings fail or an error code that they can’t be played comes up. This box has had many factory resets and I’ve done all the website issue suggestions - unplug and reboot but nothing is fixing these issues.

I have to reboot every time I want to watch the tv! This can’t be normal, I’m paying a lot of money for a service that I’m just not receiving.

How do I get a replacement unit as soon as possible please?

Thank you

  • roy247's avatar
    roy247
    Superstar
    2 years ago

    If you can't pause or rewind live TV it sounds like a hard drive related problem and will need the box replacing.

    You can either try calling Virgin again or wait for one of the forum team to respond which might be 2 to 3 days.

     

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    Hey JRG_13, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    I am going to send you a PM so we can look into this, please look out for my PM. Cheers 

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    Glad to hear we have managed to get the ball rolling for you on this 🙂