Forum Discussion

GBiggsy68's avatar
GBiggsy68
Joining in
2 years ago

Error code CS9005 on 2nd tv, any ideas?

2nd box in loft not working since new hub installed. Recording on main tv also affected
Carley_S's avatar
Carley_S
Forum Team
2 years ago

Hi GBiggsy68 

Welcome to the community forums 

Sorry to hear you're having issues with your set top box in the loft. 

Has resetting the WiFi connection helped at all with both set top box concerns? 

If not, what recording issues are you experiencing?

  • GBiggsy68's avatar
    GBiggsy68
    Joining in
    2 years ago

    Hi Carley, both boxes are now set up to the new hub and WiFi. The error code has cleared but my recording is still not working. When I press record it says ‘scheduling recording’ but program doesn’t appear in my recordings. The last time I had this problem an engineer came out and said my loft box had somehow become my primary box?? When I run the diagnostics neither of the serial numbers match the labels??

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      2 years ago

      Hey GBiggsy68,

      Great to hear that both boxes are now working, with the recording issue on your box, can you please go into the recording settings and see about swapping these, it might be that your settings on that box are not optimal, you are able to check our website here for further help.

      Joe

      • GBiggsy68's avatar
        GBiggsy68
        Joining in
        2 years ago

        Hi, in my settings my 2nd box appears first but I cannot find out how to make my living room box the default box. Any idea please?